On the website, open Account > Activity to keep track of classes and appointments you booked through Naayya. In the Naayya app, the Bookings tab lists your class bookings and appointments, and you can reschedule or cancel an appointment there.
For the account navigation overview, see Your customer account.
Find and book a class#
- Open the business’s public class schedule.
- Use the week controls and day buttons to find a date. If available, filter the schedule by category, teacher, or location.
- Review a class card for its name, teacher, description, time, duration, location, and price.
- Select Book on the class card, or open the class to review its details and booking options.
- Choose an available option, such as a pass, credits, or a class pack. If the option requires an account, sign in or create one when prompted.
- Follow the prompts shown on the class page to finish. For a signed-in booking, find it later under Account > Activity on the website or in Bookings in the app.
If the class is full, bookings are closed, or the class has ended, the class page shows the relevant status. A waitlist, when offered, does not confirm a booking.
Class bookings#
On the website, go to Account > Activity. In the Naayya app, tap Bookings in the bottom navigation.
On the website, Upcoming shows future classes and Past Classes shows bookings whose class time has passed. In the app, use Upcoming and Past within Bookings. A past booking does not by itself mean that you attended the class.
Each booking can show:
- class name, date, and time
- location
- teacher
- booking status
- the payment type used, such as a bundle, membership, or free booking
- group booking details, when you booked for more than one person
Cancel a class booking#
- On the website, go to Account > Activity. In the Naayya app, tap Bookings.
- Open the upcoming class.
- Select Cancel on the website, or Cancel Booking in the app, if the option is available.
- Review the studio's cancellation result before confirming.
Before cancellation is confirmed, Naayya checks the studio policy and shows whether the booking will be refunded, whether the credit or membership use returns, and whether the cancellation window has passed.
If the booking is part of a Course or Program Enrollment, the individual session may not be cancellable or refundable on its own. Follow the Enrollment result shown in the cancellation flow and the business's policy. Any eligible account credit follows that result.
For group bookings, the person who made the group booking may be able to cancel only their own place or the whole group, depending on what the studio allows.
Book a service in the Naayya app#
- Open the business's page in the Naayya app. If the business offers both classes and services, tap the services tab at the top of the screen. It is called Appointments when every service has a provider, the plural of the resource, such as Courts, when none has, and Book when some do and some do not. A business can rename its tabs. A business that offers only services opens on that tab.
- Review the services. Each service shows its price and duration, and who provides it when the business has set that.
- Tap a service. If you can choose who provides it, tap a person or Anyone. If the business has more than one court or room for it, tap the one you want.
- Under Choose a time, tap a day and then a time. Days without free times are greyed out. Use the arrows beside the days to see later days. If the service is for members only, the app says which memberships or passes let you book it and shows only the times you can book.
- Tap Continue. If you are not signed in, tap Sign in to book first. The app holds the time for you and shows how long it stays held. The business may ask you to accept its policies.
- Under How to pay, choose a pack or pass you already have, or an option to buy. A pack or pass you hold is chosen first.
- Tap Book to use your pack or pass, or Pay to pay by card.
If booking the time starts a membership you have not used yet, the app asks Start your membership? right after you tap Continue. Tap Start membership and continue to start it today, then choose how to pay and tap Book or Pay. Tap Not now to let the time go.
If the held time ends before you start paying, choose a time again. Once you pay by card, the app keeps the time for that payment while the booking is confirmed, even if you switch to another tab and come back. When the booking is confirmed, You're booked appears. Tap Show in Bookings to see it. If it takes longer, the app says your booking should appear shortly, and it then shows in Bookings.
To go back to the business's schedule, tap Schedule at the top of the screen. To see the business's description, locations with opening hours and directions, website, and social links, tap the business's logo at the top right to open About.
Appointments you book this way are listed in Bookings in the app and under Account > Activity on the website.
Your appointments#
On the website, go to Account > Activity to see your appointments.
You can filter appointments by upcoming, past, or cancelled. Appointment cards show the service, provider, time, location or resource, and status.
In the Naayya app, tap Bookings. Upcoming and Past list your appointments together with your class bookings, in time order. An appointment can show:
- the service and the business
- the provider
- the court or room, and the venue
- everyone in a private group
- the date and time
Tap an appointment to open its details.
For the full customer appointment flow, including rescheduling and cancellation, see Customers Managing Their Appointments.
Book an appointment for several people#
Some services let you book one appointment for a private group, such as you and a friend.
- On the service, choose How many people?
- Pick a time. Only times the whole group can take are shown.
- Under Who's coming?, enter each person's first name. Last name, email and phone are optional. I'm one of them is ticked; untick it if you are booking only for other people.
- Select Continue and pay for everyone at checkout. When you pay by card for one use, the total is the price for each person times the number of people. A pack is charged once and takes one use for each person.
In the Naayya app, set People, then enter each person under Who's coming? before you tap Continue. Last name and email are optional, and I'm one of them works the same way.
Naayya does not add the people you list to any marketing.
From Account > Activity, you can remove one person, cancel the whole appointment, or move everyone to a new time. In the Naayya app, the person who booked can also move everyone to a new time from Bookings. If removing one person would leave fewer people than the service needs, you are asked whether to cancel the whole appointment. See Appointments for several people.
Reschedule or cancel an appointment#
On the website:
- Go to Account > Activity.
- Find the upcoming appointment.
- Click Reschedule or Cancel.
- Follow the studio's policy shown in the confirmation window.
In the Naayya app, you can reschedule or cancel an appointment.
To reschedule:
- Tap Bookings and open the upcoming appointment.
- Tap Reschedule. The app shows the current time and the same day and time picker as when booking, for the same service, provider, and court or room.
- Tap a day and a new time, then tap Continue. The app holds the new time for you and shows how long it stays held.
- Tap Move to this time. When the move is done, Your appointment was moved appears and Bookings shows the new time.
For an appointment for several people, only the person who booked can reschedule it, and it moves for everyone in the group.
To cancel:
- Tap Bookings and open the upcoming appointment.
- Tap Cancel appointment. It is available until the business's cancellation deadline.
- Before you confirm, the app shows the deadline and whether the use goes back to your pack or pass. If you are a guest in a group that someone else booked, the use goes back to the person who booked. If nothing is refunded, the app says so.
For an appointment for several people, the same rules apply in the app and on the website:
- The person who booked the group cancels it for everyone.
- Anyone else cancels only their own place.
- If cancelling your place would leave too few people, only the person who booked can cancel.
Not every appointment can be changed online. If the button is missing or the action is blocked, contact the studio directly.
If you cannot find a booking#
Check that you are signed in with the same email address used at checkout. If the booking was made by staff, through a different email, or outside Naayya, the studio may need to link it to your account.